Shipping Policy

Effective Date: January 7, 2025
At PrimeTech PC, we are committed to providing fast and reliable shipping for all of our customers. This Shipping Policy outlines the details of how we process, ship, and deliver your orders. By purchasing from our website, you agree to the terms and conditions set forth in this policy.

Shipping Destinations

We ship products worldwide, including all 50 states in the United States and international locations. However, certain regions or countries may have restrictions, and delivery times may vary based on location.

  • Domestic Shipping (United States): We offer shipping to all U.S. states, including Alaska and Hawaii.
  • International Shipping: We offer international shipping to several countries. The availability of shipping to your location will be displayed during the checkout process.

Shipping Methods

At PrimeTech PC, we provide multiple shipping options to suit your needs. During checkout, you can select your preferred shipping method based on speed and cost. Our available shipping methods include:

  • Standard Shipping: This is our most economical option and typically takes 5-7 business days for delivery within the U.S.
  • Expedited Shipping: This option ensures faster delivery, typically within 2-3 business days within the U.S.
  • International Shipping: International deliveries can take anywhere from 7-14 business days, depending on the destination country.

Shipping rates will be calculated at checkout based on the shipping method selected and the delivery address.

Processing Time

Once your order is placed, it will be processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day. During peak seasons or special promotions, processing time may take a little longer.

  • Order Confirmation: After placing your order, you will receive an email confirmation. This email will include your order details and estimated delivery time.
  • Shipping Confirmation: Once your order is shipped, you will receive a shipping confirmation email containing a tracking number, allowing you to monitor the progress of your shipment.

Shipping Charges

Shipping charges are calculated based on your delivery address, the weight of your order, and the shipping method you select. You will be able to view the total shipping cost before completing your purchase during the checkout process.

  • Free Domestic Shipping: We offer free standard shipping on all orders within the United States for orders over a certain value (which will be clearly displayed on our website during checkout).
  • International Shipping Charges: For international orders, the shipping fee will be calculated at checkout, based on the destination country and the size of the order.

Customs and Duties for International Shipments

International orders may be subject to customs duties, taxes, or fees imposed by the destination country. These charges are the responsibility of the recipient, and payment of these fees may be required upon delivery. Unfortunately, PrimeTech PC has no control over these additional charges, and they vary by country. We recommend checking with your local customs office for more information.

Order Tracking

Once your order is shipped, we will provide you with a tracking number so you can follow your package’s progress. Tracking information is usually updated within 24-48 hours of shipping. Please be aware that there may be delays in tracking updates during peak seasons.

Delivery Delays

While we strive to meet all delivery estimates, occasional delays may occur due to factors beyond our control, such as:

  • Severe weather conditions
  • Carrier delays (especially during holidays)
  • Customs processing for international orders
  • Incorrect or incomplete address details

If your order is delayed, please contact us at info@primetechpc.com, and we will assist you in resolving the issue as quickly as possible.

Missing or Damaged Items

If your order is damaged or an item is missing from your shipment, please contact us immediately at 717-362-6297 or via email at info@primetechpc.com. We will work with you to resolve the issue, whether it involves a replacement or a refund, as applicable.

Order Modifications and Cancellations

Once an order is processed and shipped, we are unable to make modifications or cancel the order. If you need to modify or cancel an order before it has been processed, please contact us as soon as possible.