Shipping Policy
Effective Date: March 3, 2025
At PRIMETECHPC, we are committed to providing you with a reliable, secure, and efficient shipping experience. This Shipping Policy outlines our shipping methods, delivery timeframes, and shipping fees to ensure you have a smooth and hassle-free experience when purchasing our luxury timepieces from https://primetechpc.com. By placing an order on our website, you agree to the terms and conditions outlined in this policy.
1. Order Processing Time
1.1. Order Processing
- Orders are typically processed within 1-3 business days from the time of purchase.
- Orders placed after 3:00 PM (GMT-7) will be processed the next business day.
- During busy periods, such as holidays or promotions, processing may take longer. If there are any delays, we will notify you promptly.
1.2. Modifying Orders
Once an order is placed, it cannot be modified. If you need to change or cancel your order, please contact us immediately at info@primetechpc.com. If the order has already been processed or shipped, you will need to follow our Return and Exchange Policy once you receive the item.
2. Shipping Methods and Delivery Timeframes
2.1. Domestic Shipping (United States)
We offer the following shipping options for U.S. customers:
- Standard Domestic Shipping: Estimated delivery in 3-7 business days.
- Expedited Domestic Shipping: Estimated delivery in 2-4 business days.
- Overnight Shipping: Estimated delivery in 1 business day.
2.2. International Shipping
We offer international shipping to many countries. The available options are:
- Standard International Shipping: Estimated delivery in 7-14 business days, depending on the destination country.
- Express International Shipping: Estimated delivery in 3-7 business days, depending on the destination.
Note: Delivery times are estimates and may vary depending on the destination, customs clearance, and shipping carrier.
3. Shipping Fees
3.1. Shipping Costs
Shipping fees are calculated based on the weight, dimensions, and destination of your order. Shipping costs will be displayed during checkout before you complete your purchase.
3.2. Free Shipping
We offer free standard shipping on domestic orders over $100. For international orders, we offer free shipping on orders over $200 (subject to promotions).
4. Tracking Your Order
4.1. Tracking Information
Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your package on the carrier’s website.
4.2. Shipping Delays
While we strive to ensure timely delivery, PRIMETECHPC is not responsible for delays caused by shipping carriers, weather conditions, or customs processing. If your package is delayed, we will assist you in tracking it and resolving the issue.
5. Lost or Stolen Packages
5.1. Shipping Confirmation
Once your order is marked as delivered, PRIMETECHPC is not responsible for any lost or stolen items. We recommend choosing signature-required delivery for high-value orders to ensure the package is securely received.
5.2. Lost Shipments
If your package is delayed beyond the expected delivery date or appears to be lost, please contact us within 14 days of the expected delivery date. We will assist you in locating your package and, if necessary, offer a replacement or refund.
6. Customs, Duties, and Taxes (International Orders)
6.1. Import Duties and Taxes
For international orders, you are responsible for paying any customs duties, import taxes, or VAT (Value Added Tax) that may be levied by the destination country. These fees are not included in the product price or shipping fees and must be paid by you upon delivery.
Please check with your local customs office for more details on the duties and taxes that may apply to your order.
6.2. Customs Delays
Customs clearance procedures can cause delays in the delivery of international shipments. PRIMETECHPC is not responsible for customs-related delays but will assist you by providing necessary documents to help facilitate the process.
7. Shipping Address and Errors
7.1. Incorrect Shipping Address
It is your responsibility to provide a correct shipping address during checkout. If the address is incorrect and the package is returned to us, you will be responsible for additional shipping fees to resend the package to the correct address.
7.2. Address Changes
If you need to change your shipping address after placing an order, please contact us immediately. If your order has already been processed or shipped, we may not be able to change the address. In that case, you will need to follow our Return and Exchange Policy once the package is delivered.
8. Returns and Exchanges
For more information on how to return or exchange items, please refer to our Return and Exchange Policy.
9. Contact Information
If you have any questions about shipping, please feel free to contact us:
📍 Address: 701 Stout Street, Elizabethville, Pennsylvania, United States
📞 Phone: 717-362-6297
📧 Email: info@primetechpc.com
🌐 Website: https://primetechpc.com